Big Firms Going Social

In this Xerox-sponsored video, the BBC’s Rory Cellan-Jones reports on the use of social media channels by global corporations. Cellan-Jones first speaks to Starbuck’s UK boss Darcy Willson-Rymer, who explains how they are using their Facebook presence to actually communicate with their customers. In the interview, Willson-Rymer warns how large institutions must counter the “erosion of trust”...

Family Business Challenges

Starting a family business is a great way to get your foot in the door to owning a business of your own, and so much better when you can share the work with family.  But the family business is not like a regular business where you are an employee. There are special problems that arise when all the staff are related. From the very beginning, one person needs to be in authority and this person is the one to make...